fbpx

We're Here To Help

We support our clients on their journey to reach their financial goals. To do this, we offer a comprehensive FAQ list and in-app messaging directly to our support team. 

Managing your Investment Account

Every themed portfolio at Newday has a range of 20 – 30 companies weighted and diversified based on various measurements that align with ESG scoring. Newday uses fractional share investing to make sure our customers are able to get the best offering possible through diversification.

Your Newday investments are held with our partner brokerage firms. Brokerage services are provided by Apex Clearing Corporation to Newday Digital Platform Clients or by Charles Schwab to Newday Premier Clients. Both firms are SEC registered broker-dealers and members of FINRA/SIPC.

After you have linked your bank account to the Newday app you can select the “move money” option in your profile to move money.

Users are allowed to open a single individual account, a single IRA account and a Custodial account.

Newday gets their data from a variety of technology partners like Thomson Reuters, Xignite, SIFMA, and others. 

Fractional shares offer investors the ability to own less than 100% of a single share. Fractional shares allows investors to invest in companies with a lower commitment of capital.

All investments in a portfolio with Newday are invested as fractional shares. Fractional shares allow us to give our users a well rounded diversified stock offering in our portfolios with minimum investment capital.

Newday is always looking to expand our portfolio theme options. We align our themes with the United Nations Sustainable Development goals. Keep an eye out for news about new upcoming portfolio themes we will be launching. 

If you would like a specific theme that you see from the United Nations Sustainable Development goals send us an email, and let us know what you’d like to invest in. Newday values and listens to all our customers opinions, so we’d love to hear from you!

Unfortunately, users can’t select individual companies to be removed from a portfolio. Newday constantly monitors worldwide news and events to make sure all our companies in our portfolios are meeting Newday’s high impact standards.

Here at Newday, we help our customers in invest in companies through fractional shares in our portfolios. We do not support investments in individual companies.

Yes, if you select your investment account on the app it will open the portfolio allocation menu. You can adjust how much your investments are allocated.

We offer our customers an individual account, an IRA account and Custodial account.

We rebalance our portfolios every quarter of the calendar year. We make sure the companies we have in our portfolio themes are maintaining our strict scoring requirements and will make adjustments if necessary during the re-balance.

In the event a company has drastically failed certain metrics, we will immediately consider removing said company from our portfolio, regardless of the time of year.

At the moment Newday does not provide any financial advice. Newday always puts our customers interest first, so we make sure our portfolios are diversified to help spread the risk.

If your app keeps crashing please check to see if you have the most updated app version from the Apple or Google Play Store. 

If you have the latest version of the app and it is still crashing please delete the app and download it again. This should fix the crashing. If not please contact [email protected] and we will help resolve your issues.

Newday holds 5% of your total investment capital in cash.

Closing your Account

If you would like to close your account, please submit a request to [email protected]. We will manually close your account and liquidate all your investments back to you.

The process requires us to sell all your investments, then submit a bank transfer request to your bank account. Depending on when the request has been made, please allow approximately 4-5 business days for completion.

The process requires us to sell all your investments, then submit a bank transfer request to your bank account. Depending on when the request has been made, please allow approximately 5-7 business days for completion.

 

If you request a withdrawal the positions must be liquidated and there is a settlement period. Settlement and your funds will take trade date plus 2 business days.

Please note – If you unlink your bank there is no way to transfer the funds back to your bank.

If you would like to close your account, please submit a request to [email protected]. We will manually close your account and liquidate all your investments back to you.

Referrals

Your referral bonus should be in your account within 3 days. If you still haven’t received your referral bonus please contact [email protected].

You must wait 6 months before withdrawing rewards from referrals. Please check our the terms and conditions for more information. 

Links:

All new users should receive their $5 into credit within 3 days after their account being opened. If you still haven’t received it after the 3 days please contact us and we will make sure you are credited.

Yes, there is a $100 limit for total amount of referrals. Each referral is $5, so you can refer a maximum of 20 new users to Newday.

Links: